Covid-19 is having severe impact on delivery times of parcels especially to the USA. Parcels which normally take 2 weeks are taking anything upto 8 weeks and in one instance 10 weeks. All parcels sent throughout this period of pandemic have arrived safely if slowly.
As of July 1st 2020 Royal Mail has significantly increasing the cost of postage to the USA , this is due to the UPS setting their own rates of delivery for the final stage of delivery service. Sadly this increase is not an increase we can absorb and we have had to pass this on to our customers.
we will be changing the way in which we process orders, as of today July 16th we will be sending orders then processing the dispatch paperwork. This enables us to accurately see the postage costs and then refund every single penny you are overcharged (if any).
Unless you request tracked and insured postage (international) or signed for delivery (UK) all order will be sent standard mail, once left the building and proof of purchase obtained we accept no responsibility for any delayed or missing parcels.
Royal Mail does not consider a parcel missing for 15 working days for domestic customers and 25 working days for international customers, if your order has still not arrived after this time please get in touch via email layfamilyyarn@ gmail.com