We guarantee to post your ready to ship orders within 3 working days (please note we do work weekends) however these are often sent within 24 hours.
Shipping is calculated depending on the value of your order.
Up to the value of £31.00 GBP will be sent via Royal mail 1st class delivery service.
Orders over £31.00 will be sent using a signed for delivery service and any greater than £100 will be sent tracked and insured.
In setting this policy I hope to minimise distress to all parties and ensure safe delivery of your yarn. If however you wish to opt for tracked and insured delivery on a lower value order please contact me ASAP after placing your order.
We accept NO responsibility for lost or missing items unless the parcel has the tracked and insured postage applied.
In accordance with Royal Mail policy, parcels are not considered missing until after the 15th working day for domestic orders and 21 days for international. Please be respectful of this policy when contact us.
Overseas orders are send via airmail and take between 2 and 7weeks to arrive. As with domestic customer your shipping will automatically be upgraded according to the value of your order, this is non negotiable.
By purchasing you agree to these policies.